Email goes to junk folder

Review message headers, SPF, DKIM, DMARC, and sender reputation.

How to troubleshoot

1. Check Microsoft 365 service health and capture the exact error and affected account.
2. Review message headers, SPF, DKIM, DMARC, and sender reputation.
3. Retest with the affected user and document the admin change in your change log.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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