Office internet is down

Check ISP status, modem/router link lights, and whether all users are affected.

How to troubleshoot

1. Confirm the business impact, affected users, and any recent network or policy changes.
2. Check ISP status, modem/router link lights, and whether all users are affected.
3. Document the change and validate with an affected user before closing the incident.

When to get professional assistance

If these steps do not resolve the issue, or you suspect failing hardware, data loss, a security incident, or a production-system problem, consider qualified technical support. Back up important data where possible and obtain authorization before changing business systems.

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